There are lots of ways you can return your order - please see more info below.
Create a Return
How long do you have to return?
Where to drop your parcel off
Packaging your return
1. You can return for FREE by going to the bags;
My Orders bags; section of your account and clicking bags;Create Return bags; next to the order you’re looking to send back to us.
2. Select the items you’re returning and the reason you’re returning them to us. All returned items should be sent in their original condition and packaging including tags (e.g. shoes should be returned with the original shoe box). In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
3. Search by postcode, street or address to find your nearest drop-off point. You’ll still have the option to choose which carrier you’d like to return your order with, but we’ll let you know which one is the closest to the address you’ve given us.
Decide which carrier you bags;re returning with and Place Return. Please remember that all the items you bags;ve selected need to be posted back in one parcel. We recommend removing or covering your shipping label before attaching your returns label to the parcel.
4. Your unique QR code will be emailed to you. We’ll also save your QR code to your account under bags;My Returns bags;, just in case the email gets deleted.
Take your parcel and QR code to your chosen drop-off point and they’ll take care of the rest!
5. Hold tight! It can take up to
14 days for your order to reach our warehouse and be processed. Refunds can take up to 10 working days to show in your account. Keep hold of your proof of postage - we may need to see it at a later date.
Find out how to track your return here.
If you need to
return your order from the Isle of Man, click here.
You have 28 days from the date your order was delivered or available for collection to return it for a refund.
*All returns are subject to our original condition and fair use policies set out in our
Returns Policy.
Your QR code is valid for 30 days and can be used at any drop-off point that offers the same returns service as the one you selected when creating your return. To find the nearest drop-off location for your chosen carrier, click below:
Collect+ store locator
Hermes Drop Off - select
Refine Search - pay, print or return in store to see which Hermes locations offer the print in store option.
Royal Mail Post Office finder - use the
Filters tool next to the postcode search bar to see which Post Office locations offer
print returns label services in store.
ASDA locations
Multiple orders
If you have items from more than one order that you bags;d like to return, you can
send them back in the same parcel. You bags;ll just need to create a return for each order in bags;My Account bags; to let us know which items you bags;re returning from each order.
If you bags;ve created multiple returns for items from different orders and have returned everything in one parcel, you bags;ll only need to
present one QR code or label when returning your order. Once scanned, the order linked to this QR code or label will be the only return updated in bags;My Account bags;. However, once your returned items are received at our warehouse, they bags;ll all be
processed at the same time and we bags;ll drop you an email to confirm.
You can also
send us any opened or used handbag packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 65%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging.
What packaging to use
You don bags;t have to use your handbag packaging - as long as the items are packed securely and the correct label is attached, we bags;ll be able to process each of your returns as soon as they reach the warehouse.
Package dimensions
Depending on your carrier, please make sure your parcel doesn bags;t exceed the sizes listed below otherwise the carrier may not be able to accept it.
Royal Mail: 20kg, 61x46x46cm
Collect+: 10kg, 60x50x50cm
Hermes: 15kg, 120x60x60cm
toYou: 25kg, 90x60x60cm
Check out our Returns Policy for more information.