Call Us at (888) TOTE-BAG | (888) 868-3224

Our commitment to business continuity during COVID-19

We would like to hear from you, and our customer service is live and online ready to answer all your questions, whether may it be on items details, shipping or return policies. You can also reach us through our contact us form on the website.  You only need to fill the form with your details and send it to us.

You can contact us when you have any of the following concerns or any other questions concerning our products:

You would like to return an item.

In case, you are not happy with the bag or bags that you have bought, may they be wholesale Canvas Bags, Drawstring Bags, Bulk Backpacks and even specialty bags like wine bags, laundry bags and much more; you can return within 30 days from the date of purchase. You should contact us by use of email to give us the details of your purchasing. Give us your first and last name, the invoice number, your daytime phone number, your email address and the reason why you are returning the item. This will help us to provide you with a return number (RMA) which you will use to return the item and for us to process your refund.

Exchange of an item

Contact us by email if we have shipped to you an item that got damaged on the way or has factory malfunctions. You may also want to exchange an item for the same item or for a different item.  Contacting us will enable us to provide you with further instructions on how to exchange the item and also processing a refund in case you want a different item.

In case, you have received the wrong item or there is something missing, you should contact us by email. This will enable us to process a replacement and to provide you with instructions for making the return.

You have a question which you would like answered.

Use the contact form on the website or use the live chat support to reach us in case you have a question that you need answered about returns, shipping and delivery. You may also have a question about our products such as wholesale Bags, promotional Bags and even personalized Bags.

If you want an order shipped as soon as possible

Contact us by contact form. This will allow us to make special arrangements for faster shipping of your purchases.

Our customer service is always available to assist you in case you have any questions. If you leave a message, we will contact you as soon as possible. Our live chat provides instant response to your questions.

Our email address is support@

Customer service phone numbers:

Toll: (888) TOTE-BAG

Toll: 888 510 9081

Tel:  714 425 9504

Head Office Address:

bagFactory - Smart-K LLC

7611 Slater Ave Unit K

Huntington Beach, CA 92647

Pickup Address / CA Warehouse:

bagFactory - Smart-K LLC

10532 Trask Ave

Garden Grove, CA 92843